Client Care
A dedicated health insurance assistance space for our private members. Our journey together continues here, helping you navigate coverage, answer questions, and make managing your healthcare easier.
Most frequent questions for fast answers
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Your member cards typically arrive within 1-2 weeks after your first premium payment.
If you need them sooner:
Access your digital ID card through your insurance carrier’s member portal.
Call me 1-3 business days after enrollment and I’ll help you locate your Member ID.
If you hvaen’t received your cards after 14 days, contact me.
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After enrolling, you’ll receive an email stating ‘ACTION REQUIRED’, with instructions to make your first payment.
You may also:
Pay through your carrier’s online portal.
Call your insurance company.
Contact me if you need assistance.
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Unfortunately, this is common after submitting a Martketplace application.
To help with minimizing this, you may choose to Register your number on the National Do Not Call Registry, reducing unwanted spam calls.
As an independent broker who values direct client assistance, I work for you - and not one insurance company. My goal is to help you find tailored coverage for your needs.
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Call me directly +16178703751 📞
Depending on your situation and the timing, there may be and opportunity to change your health plan. These opportunities are time sensitive, so don’t wait to contact me if you have concerns.
Ongoing Client Care beyond enrolment - Real Patient Advocacy
Understanding benefits
You continue to receive care to help navigate your new health insurance without those long call center ques.
Reviewing medical bills
Receive guidance if a medical bill doesn’t look right and help understanding available options.
Insurance letters & Notices
Help understanding notices and letters from your insurance company. You won’t be alone for those lengthy complex documents.
Prior Authorization issues
Help when delays occur with your doctors office or insurance company. My 24/7 direct assistance line is ready for your call.
Save my contact info for fast direct access →
Avoid long hold times and lengthy back and forth emails…
That’s how I do it different, fast, no-cost and direct consultation to ensure a personalised experience for my clients, when they need me year round.
Worried about annual renewal?
If your coverage begins on January 1, you’ll typically renew your Marketplace health insurance during Open Enrollment in November.
When it’s time to renew, I’ll reach out to review your current coverage, compare available options, and help you enroll in the plan that best fits your needs for the coming year.
If your income, household size, address, or other important information changes during the year, let me know as soon as possible, as it may affect your coverage or financial assistance.
Don’t miss Open Enrollment. If you believe you’ve missed the deadline, contact me right away to discuss whether you may qualify for a Special Enrolment Period.
Here is some helpful general information available 24/7 for convenience. Alternatively, call me directly for fast personalised assistance.